Cancellation Policy

A minimum of 24 hours' notice is required to cancel or reschedule an appointment. Appointments cancelled with less than 24 hours' notice, as well as no-shows, may be forfeited and counted as a completed session.

We send automated reminders for your scheduled appointments so we ask that you please be mindful of this policy. If you need to reschedule, please do so accordingly.

Refund Policy

We stand behind our services and your satisfaction is very important to us.  Because we have invested significant time, education, creativity and effort in creating our services, our refund policy is as follows:

All program purchases are final and non-refundable.

When enrolling in a program, you are purchasing the program in its entirety, regardless of whether you choose to pay in full or through a payment plan. Payment plans are provided as a convenience and do not represent a month-to-month service or subscription.

If you choose not to complete the program, do not schedule or attend all included sessions, or discontinue participation before the end of the program term, you remain responsible for any outstanding payments associated with your purchase.

Insurance & FSA/HSA

Radiantly Alive Nutrition does not bill insurance directly. Depending on your plan and circumstances, nutrition services may be eligible for reimbursement through insurance or HSA/FSA funds.

Eligibility and reimbursement are not guaranteed and are determined by your individual insurance provider or plan administrator. Superbills may be available upon request when appropriate. Additional documentation or a referral from a licensed medical provider may be required.

Please contact your insurance carrier or HSA/FSA administrator before purchasing to confirm your specific requirements.

Superbill Process

Insurance reimbursement is not guaranteed. If you’d like to determine whether your plan offers out-of-network benefits for nutrition services, contact your insurance carrier before purchasing and ask:

  • Do my out-of-network benefits reimburse for the following CPT codes: 97802 and 97803?

  • If so, what portion of each visit is covered?

  • Do you reimburse for ICD-10 code Z71.3 (dietary counseling and surveillance), or is a medical diagnosis* required from a physician?

  • What ICD-10 diagnosis codes are covered for nutrition services?

  • How do I submit a superbill for reimbursement?

*If a medical diagnosis is required, you’ll need to get a referral from your physician.

It is not within a nutritionist’s scope of practice to make a medical diagnosis, so in order to list a diagnosis on the superbill, I need a referral from your physician. Send this form to your physician and they can e-mail it back to me.

Submit the superbill.

After I receive the referral from your physician, I can send you the superbill for you to submit to your insurance company for possible reimbursement for out-of-network services.

Communication

Radiantly Alive Nutrition uses Practice Better for scheduling, telehealth appointments, payments, forms, and client communication. Clients will be provided access to the Practice Better client portal and may also download the “Better by Practice Better” mobile app.

By using the Practice Better platform, clients agree to Practice Better's applicable Privacy Policy and Terms of Use.

For programs that include between-session messaging support, communication between the client and nutritionist will take place through the chat function within Practice Better.

Business hours are Monday–Friday, 9:00 AM–5:00 PM Pacific Time. Messages are typically responded to within 48 business hours. Messages received outside of business hours, including weekends and holidays, will be addressed during the next applicable business hours.

Practice Better messaging is not intended for urgent or emergency medical concerns. If you are experiencing a medical emergency or symptoms requiring immediate medical attention, please call 911 or seek care from an appropriate medical provider or emergency facility.