Financial Policy

Cancellation Policy

A 24 hour notice is required for cancelling appointments. Please cancel at least 24 hours before your session to avoid a cancellation fee.

Clients will be charged a $30 fee if appointments are canceled or rescheduled with less than a 24 hour notice.

If a client is a “no show” to our appointment after 15 minutes without 24 hour prior verbal or written notice, the client will be charged the full session fee. Radiantly Alive Nutrition appreciates the client giving ample notice (preferably over 48 hours) when schedule changes are needed so that other clients are able to book during those time slots. 

We send automated reminders for your scheduled appointments so we ask that you please be mindful of this policy. If you need to reschedule, please do so accordingly.

Refund Policy

We stand behind our services and your satisfaction is very important to us.  Because we have invested significant time, education, creativity and effort in creating our services, our refund policy is as follows:

All sales are final and no refunds will be given. For one-on-one nutrition counseling sessions and packages, payment is due at the time of service. For payment plans, payments will be processed on a bi-weekly basis. If for some reason you do not complete all of the sessions in the package, you will still be charged for the remainder of your payments. 

Insurance & FSA/HSA

Radiantly Alive Nutrition does not bill insurance directly, but can provide a superbill upon request for you to submit to insurance. In order for me to provide you with a superbill, you would need a referral from your primary physician showing that the services are primarily for the mitigation of a specific medical condition and not for general good health. You can submit the superbill to your insurance company for possible reimbursement for out-of-network services. For HSA/FSA, you would also need a referral from your primary pysician showing that the services are primarily for the mitigation of a specific medical condition and not for general good health for any type of reimbursement.

Superbill Process

Contact your insurance carrier.

If you would like to find out if your insurance will reimburse for out-of-network nutrition services, contact the members-only phone line and ask the following questions. Record the date and time of the call, the name of the person providing the information, and write down the answers for your records.

  • Do my out-of-network benefits reimburse for the following CPT codes: 97802 and 97803?
  • If so, what portion of each visit is covered?
  • Do you reimburse for ICD-10 code Z71.3 (dietary counseling and surveillance), or is a medical diagnosis* required from a physician?
  • What ICD-10 diagnosis codes are covered for nutrition services?
  • How do I submit a superbill for reimbursement?

*If a medical diagnosis is required, you’ll need to get a referral from your physician.

It is not within a nutritionist’s scope of practice to make a medical diagnosis, so in order to list a diagnosis on the superbill, I need a referral from your physician. Send this form to your physician and they can fax it back to me (my fax number is provided on the form.)

Submit the superbill.

After I receive the referral from your physician, I can send you the superbill for you to submit to your insurance company for possible reimbursement for out-of-network services.

Communication

The majority of tasks involved in nutrition counseling with Radiantly Alive Nutrition (including but not limited to scheduling, telehealth appointments and payment) require the use of the platform Practice Better. If you have a smart phone or tablet, please download the app “Better by Practice Better” and create a username and password. If you have access to a computer, visit the portal via a web browser at www.practicebetter.io.

By using the Practice Better platform, clients agree to the terms and conditions of the Privacy Policy and Terms listed on www.practicebetter.io.

Communication between the client and nutritionist in between sessions will occur via the chat function of Practice Better. The client must understand that the portal messages are not used for urgent matters, and that the client should contact 911 or visit the nearest emergency room should they feel unsafe or if they are experiencing any concerning health symptoms.

Client messages are welcomed and included in the session fee, but will typically not be answered on weekends.